PRIVACY POLICY

Our policy

Last Updated January 1, 2022

Welcome to Rahatik Meditation, LLC (“Raha,” “we,” “us,” or “our”) provides personalized mediation plans through our Raha mobile application (the “App”) and we provide information about the App through our website (the “Site”). In this Privacy Policy, the Site and the App and our related services are referred to collectively as the “Service.”

This Privacy Policy explains what Personal Data (defined below) we collect, how we use and share that data, and your choices concerning our data practices. Before using the Service or submitting any Personal Data to Raha, please review this Privacy Policy carefully and contact us if you have any questions. By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not access the Site or otherwise use the Service.

Privacy Policy clarification (for Apple / Facebook Login requirements):

1- How users may request deletion of that data

In addition to the detailed "account deletion" flow described below (available on the app), any user can contact Admin@rahatik.com to request account deletion, and we will respond within reasonable time as required by the respective legal mandates.

The user is able to delete their account by selecting the Settings option in the User page. In detail, the flow starts by clicking on the questions page, at the very left of the bottom tab, then the user will click User Profile, or in Arabic المستخدم; after that the user will see the Settings icon in the top right of the screen, and when clicked the user will see the option to "Delete Account", or in Arabic حذف الحساب, and by clicking this the user will be able to permanently delete their account and all related personal information. At a high level, the user will see the option to Delete the account, and after clicking the confirmation message will have their account fully deleted. All personal information collected and relating to that particular user will also be deleted.

 

2- The purpose for which you are collecting and processing that data 

  • to develop, improve, personalize, provide, and administer the Services, including to display customized content.

  • To process your requests and orders for products, specific services, information, or features;

  • To communicate with you about the Services by:

    • responding to your questions, requests and concerns;

    • sending you administrative messages and information, including messages from our team, notifications about changes to our Service, and updates to our agreements;

    • sending you information and e-mail about your progress in meditations, rewards programs, new services, new features, promotions, advertising, newsletters, and other available products and services which you can opt out of at any time;

    • sending push notifications to your wireless device to provide updates, daily quotes, and other relevant messages.

    • offering you the possibility of taking part in user generated contents. 

  • to manage your profile preferences;

  • to maintain and develop the technical functioning of the Services, including troubleshooting and resolving issues, securing the Services, and preventing fraud and abuse;

3- A clear explanation of what data you are collecting and processing

At a high level, we collect the basic information during user sign up, such as the email / login info, the reason for downloading the app, and your preferred time for meditation. Otherwise we would only collect the information collected from the user's interaction with the app, such as the clicks and how much time is spent on meditation files, in order to identify the most popular tracks and personalize the experience.

We provide a detailed description below:

According to the European Commission, Personal Data is any information that relates to an identified or identifiable living individual. Different pieces of information, which collected together can lead to the identification of a particular person, also constitute personal data.

We collect, use, disclose and process Personal Data in line with this Privacy Policy, for the purposes of provision of Services, which includes but is not limited to development and improvement of the Services and also our business; of advertising and marketing; to provide you with innovational additional services, and for other purposes described further below.

We may exclude certain data components, such as your name and email address that makes the data personally identifiable to you, from your Personal Data and create an unidentifiable or anonymous data; the usage of which would not be subject to this Privacy Policy.

How We Collect Your Information

We collect certain information directly from you, which includes but is not limited to the information you provide as a response to the questions we ask. We also collect your personal data from third parties, such as the information in your profile in the social media platforms you connect with the Website and/or the Application. There is also certain data we collect automatically, like information about your device and what sections of our Services you interact with or spend time using.

The Information We Collect Directly from You:

We may collect personal information from you, such as your name, email address, password, and date of birth (“Profile Data”), when you are setting up your profile. We may also provide you with the option of putting in additional personal information, such as a photograph and the information you may put into the “My Notes” section of the Application.

We use a third-party payment processor to process payments made to us. In connection with the processing of such payments, we do not retain any financial information such as credit card numbers. Rather, all such information is provided directly to our third-party processor. In such circumstances, the third-party service provider, and not Raha, stores your payment information on our behalf.

You may be invited to complete a form or a survey, share your testimony, or participate in a promotion (like a contest or challenge) or a user generated content (like podcasts), either through the Services or a third-party platform, such as Typeform. If you participate, we will collect and store the data you provide as part of participating, such as your name, email address, date of birth and/or phone number. The mentioned data is and will be subject to the rules of this Privacy Policy, unless the rules of a campaign or another and more specific privacy policy, which will also be submitted to your attention, contains a contrary or different rule. Provided that you have given your explicit consent, we may collect, store and publish your photograph, for the purpose of sharing your testimony with others through the Application, the Website or email bulletin. Where we use a third-party platform to administer a survey or promotion, the third party’s privacy policy will apply. 

If you contact us for support or to report a problem or concern (regardless of whether you have created a profile), we collect and store your data such as your contact information, messages, and other data, including but not limited to your name, email address, language, location, operating system, IP address, and any other data you provide or that we collect automatically. We use this data to respond to you and research your question or concern, in line with the rules of this Privacy Policy.

The Information We Collect from Third-Parties:

We may obtain certain information through your social media profiles or other online accounts you have permitted to be connected to the Application. If you login to the Application via Facebook or another third-party platform or service, we ask for your permission to access certain information which is already given under that account, such as your name, profile picture, account ID number, email address, location, physical location of your access devices, and birthday. Those platforms and services make information available to us through their APIs, and therefore, the information given to us is limited with the scope of your privacy settings in the platform or service.

If you access or use our Services through a third-party platform or service, the collection, usage, and sharing of your data will also be subject to the privacy policies and other agreements of that third party.

We may also obtain information through Third Parties, which we have a business or legal relationship with, such as business partners, technical, payment and delivery service subcontractors, advertising networks, analytics providers or search information providers.

The Information We Collect Through Automated Means:

When you access the Services, we collect certain data by automated means, including but not limited to technical data about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types (“System Data”); usage statistics about your interactions with the Services, including meditations accessed, time spent on the Service, pages visited, features used, your search queries, click data, date and time, and other data regarding your use of the Services (“Usage Data”); an approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address.

We also collect certain information through Apple Health and/or Google Fit, provided that you have given your explicit consent.

Apple HealthKit.

Raha and Raha’s analytics service providers may analyze engagement data for research purposes designed to provide a personalized experience and motivate engagement in healthy habits. We do not use information gained through the HealthKit framework for advertising or similar services. You can always stop us from accessing your data by changing the settings of your mobile device. 

If you grant the Application access to HealthKit, it can add information to certain sections of HealthKit, ie. adding the minutes of meditation that the User is listening to in the Application to the Awareness Time section in HealthKit.

Google Fit. We use Google’s Fit SDK which is an open platform that lets users control their fitness data. We do not collect or process any data from Google Fit. However, we may add information to certain sections of Google Fit, ie. adding the minutes of meditation that the User is listening to in the Application to the Awareness Time section in Google Fit. New data attributes may be added to the Google Fit framework, which will be portrayed in the Application and which you have to consent to.

We do not use information gained through the HealthKit framework or GoogleFit SDK for marketing, advertising or use-based data mining and we do not transfer that information to third parties for those purposes. Information gained through the HealthKit framework or GoogleFit SDK may only be used to provide the Services and may only be transferred to third-parties for that purpose and with your explicit consent.

We also use cookies to access information when you sign in, store your preferences, to keep you logged in, and to store a limited amount of behavioral data. For more information about cookies, please review our Cookie Policy.

What We Use Your Information For?

Your personal data collected hereunder may be processed 

  • to develop, improve, personalize, provide, and administer the Services, including to display customized content.

  • To process your requests and orders for products, specific services, information, or features;

  • To communicate with you about the Services by:

    • responding to your questions, requests and concerns;

    • sending you administrative messages and information, including messages from our team, notifications about changes to our Service, and updates to our agreements;

    • sending you information and e-mail about your progress in meditations, rewards programs, new services, new features, promotions, advertising, newsletters, and other available products and services which you can opt out of at any time;

    • sending push notifications to your wireless device to provide updates, daily quotes, and other relevant messages.

    • offering you the possibility of taking part in user generated contents. 

  • to manage your profile preferences;

  • to maintain and develop the technical functioning of the Services, including troubleshooting and resolving issues, securing the Services, and preventing fraud and abuse;

  • to solicit feedback from users;

  • to market and administer surveys and promotions administered or sponsored by us;

  • to learn more about you by linking your data with additional data through third-party data providers or analyzing the data with the help of analytics service providers;

  • to identify unique users across devices;

  • to tailor advertisements across devices;

  • to improve our Services and develop new products, services, and features;

  • to analyze trends and traffic, track purchases, and track usage data;

  • to advertise the Services on third-party websites and applications;

  • as required or permitted by law; or

  • as we, in our sole discretion, otherwise determine to be necessary to ensure the safety or integrity of our users, employees, third parties, the public, or our Services.

Profile Data, System Data and Usage Data, will be stored in our secured database for a period of 1 (one) year following the User's termination of membership to expedite the process and for user satisfaction if the User who was a member of the Application subsequently wishes to re-join.

With Whom Do We Need to Share Your Information?

In order to provide you with our Services and for other purposes set forth in this Privacy Policy, we may need to share your Personal Data with third parties as described below.

We take every precaution to ensure such third parties provide all appropriate technical and administrative measures, identical to or equal to those required from us, before transferring your information.

We may transfer your information to the servers outside the country of your domicile, when needed, provided that all measures are taken.

Where possible, we anonymize or pseudonymize your information, before sharing, and in that case, we can disclose or use your aggregated or de-identified data for any purpose. De-identified Data means data where we have removed information like your name and email address and replaced it with a token ID. This allows the third parties to provide their services without being able to match such data with you. We do this to ensure your personal data is protected.

We also would like you to know that, with your consent, we may share data to third parties outside the scope of this Privacy Policy.

With Service Providers, Contractors, and Agents: We need to share your data with third parties who perform services on our behalf, like payment processing, data analysis, marketing, and advertising services (including retargeted advertising), email and hosting services, customer services and support. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.

With Analytics and Data Enrichment Services: As part of our use of third-party analytics tools, like Amplitude, and data enrichment services, we may share certain information, such as Profile Data, System Data and Usage Data, or de-identified data as needed, with analytics and data enrichment services.

To Power Social Media Features: The social media features in the Services (like the Facebook Like button) may allow the third-party social media provider to collect things like your IP address and which page of the Services you’re visiting, and to set a cookie to enable the feature. Your interactions with these features are governed by the third-party company’s privacy policy.

To Administer Promotions and Surveys: We may share your data as necessary to administer, market, or sponsor promotions and surveys you choose to participate in, in accordance with this Privacy Policy, or the rules of the promotion or survey.

For Advertising: We may use and share certain System Data and Usage Data with third-party advertisers and networks to show general demographic and preference information among our users. We may also allow advertisers to collect System Data through automated data collection tools like cookies, tags, scripts, customized links, device or browser fingerprints (together, “Data Collection Tools”), and to use this data to offer you targeted ad delivery to personalize your user experience (through behavioral advertising) and undertake web analytics. Advertisers may also share with us the data they collect about you. We would like to remind you that we do not share any of your personal data related to your health, motion and fitness; any information gained through the HealthKit framework or Google Fit SDK.

For Security and Legal Compliance: We may disclose your data to third parties if we (in our sole discretion) have a good faith belief that the disclosure is:

  • Permitted or required by law;

  • Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding;

  • Reasonably necessary as part of a valid subpoena, warrant, or other legally valid request;

  • Reasonably necessary to enforce our Terms of Use, Privacy Policy, and other legal agreements;

  • Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues; or

  • Reasonably necessary in our discretion to protect against imminent harm to the rights, property, or safety of Raha, our users, employees, members of the public, or our Services.

  • We may also disclose data about you to our auditors and legal advisors in order to assess our disclosure obligations and rights under this Privacy Policy.

During a Change in Control: If Raha undergoes a business transaction like a merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets, we may share, disclose, or transfer all of your data to the successor organization during such transition or in contemplation of a transition (including during due diligence).

After Aggregation/De-identification: we can disclose or use aggregated or de-identified data for any purpose.

With Your Permission: with your consent, we may share data to third parties outside the scope of this Privacy Policy.

What We Do to Secure Your Information

We are actively seeking and taking the most effective, appropriate, and commercially reasonable security measures in order to maintain the safety of your personal data. These measures are designed not only to prevent unauthorized access to your personal data, but also to prevent its accidental loss, alteration, and disclosure.

We prefer our employees and service providers all around the globe to be under strict non-disclosure and confidentiality obligations. If we need to share any of your personal data with them, for the purposes set out in this Privacy Policy, we consider data minimization principles at all times.

Also, our service providers are under the obligation to comply with the provisions of the data processing agreements, which they are subject to, when applicable.

We Might Be Required to Retain Some of Your Information

We do not keep your information we collect and process for the purposes identified in this Privacy Policy for longer than is necessary for the specific purpose specified in this Privacy Policy, unless we are required to retain those information for a longer period of time to comply with our legal obligations, enforce our legal agreements and policies, and resolve disputes.

Your Rights

Subject to limitations in applicable law, you are entitled to object to or request the restriction of processing of your personal data, and to request access to, rectification, erasure, and portability of your personal data.  This means that you also have the right to withdraw your prior consents.

To make a request concerning your rights, please send an email to Admin@Rahatik.com. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. If you are in the EU, you can also contact our EU representative appointed according to GDPR Art. 27, of whom you can find the contact information above.

Last But Not Least,

We may decide to update this Privacy Policy by posting the changes on the Website and/or the App at any time. In case we decide to materially change the way we collect or process your personal data, we will inform you with a prior notice, or where legally required, we will request your consent prior to implementing such changes.

Please send your questions, opinions, and recommendations regarding privacy and any other issue to admin@rahatik.com. It is an honor and privilege to help you with being a happier, more peaceful, and mindful person and any other issue.

1. PERSONAL DATA WE COLLECT

We collect information that alone or in combination with other information in our possession could be used to identify you (“Personal Data”) as follows:

Personal Data You Provide: We collect Personal Data when you register for or use the Service, contact us with inquiries or otherwise communicate with us, or take our introductory quiz when first logging in to the App. The Personal Data collected during these interactions may vary based on what you choose to share with us, but it will generally include name, email, password, age, whether you are a student or have retired, your mood, and other information relevant to the your mediation goals that will help us provide you with personalized meditation plans (such as sources and degrees of stress, preference for mediation times and other relevant factors). Where you log in to the App via Facebook, we may also collect your login credentials and other information you make available to us based on your Facebook settings.

Personal Data We Collect Through Our Social Media Pages: We have pages on social media sites like Facebook and Twitter (“Social Media Pages”). When you interact with our Social Media Pages, we will collect Personal Data that you elect to provide to us, such as your contact details. In addition, the companies that host our Social Media Pages may provide us with aggregate information and analytics regarding the use of our Social Media Pages.

Personal Data We Receive Automatically From Your Use of the Service: When you visit, use and interact with the Service, we may receive certain information about your visit, use or interactions. For example, we may monitor the number of people that visit the Service, peak hours of visits, which page(s) are visited, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access the Service (e.g., Firefox, Microsoft Internet Explorer, etc.), broad geographical information, and navigation pattern. In particular, the following information is created and automatically logged in our systems:

·        Log data: Information that your browser automatically sends whenever you visit the Site (“log data”). Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with the Site.

·        Cookies: Please see the “Cookies” section below to learn more about how we use cookies.

·        Device information: Includes name of the device, operating system, device/advertising identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.

·        Usage Information: We collect information about how you use our Service, such as the types of content that you view or engage with, the features you use, the actions you take, date and the time, frequency and duration of your activities. Usage information includes referring and exit pages and URLs, platform type, number of clicks, landing pages, pages and content viewed and the order of those pages and errors logs.

We do not collect or use any information from health apps like Google Fit or Apple Health or HealthKit.

Cookies: We use cookies to operate and administer our Site, gather usage data on our Site and improve your experience on it. A “cookie” is a piece of information sent to your browser by a website you visit. Cookies can be stored on your computer for different periods of time. Some cookies expire after a certain amount of time, or upon logging out (session cookies), others survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognize your computer when you open your browser and browse the Internet again (persistent cookies). For more details on cookies please visit All About Cookies.

Analytics: We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use the Site and enhance your experience when you use the Site. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/.

Online Tracking and Do Not Track Signals: We and our third party service providers may use cookies or other tracking technologies to collect information about your browsing activities over time and across different websites following your use of the Site and use that information to send targeted advertisements. Our Site currently does not respond to “Do Not Track” (“DNT”) signals and operates as described in this Privacy Policy whether or not a DNT signal is received. If we do respond to DNT signals in the future, we will update this Privacy Policy to describe how we do so.

Your Choices. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off. Please see the links below for guidance on how to modify your web browser’s settings on the most popular browsers:

·        Internet Explorer

·        Mozilla Firefox

·        Google Chrome

·        Apple Safari

Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Site and you may not be able to benefit from the full functionality of the Site.

Advertising networks may use cookies to collect Personal Data. Most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit the Network Advertising Initiative’s online resources at www.networkadvertising.org and follow the opt-out instructions there.

If you access the Site on your mobile device, you may not be able to control tracking technologies through the settings.

2. HOW WE USE PERSONAL DATA

We may use Personal Data for the following purposes:

·        To provide the Service and create a personalized meditation plans for you;

·        To respond to your inquiries, comments, feedback or questions;

·        To send administrative information to you, for example, information regarding the Service, and changes to our terms, conditions, and policies;

·        To analyze how you interact with our Service;

·        To maintain and improve the content and functionality of the Service;

·        To develop new products and services;

·        To prevent fraud, criminal activity, or misuses of our Service, and to ensure the security of our IT systems, architecture and networks; and

·        To comply with legal obligations and legal process and to protect our rights, privacy, safety or property, and/or that of our affiliates, you or other third parties.

Aggregated Information. We may aggregate Personal Data and use the aggregated information to analyze the effectiveness of our Service, to improve and add features to our Service, and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics with prospective business partners. We may collect aggregated information through the Service, through cookies, and through other means described in this Privacy Policy.

Marketing. We may use your Personal Data to contact you to tell you about products or services we believe may be of interest to you. For instance, if you elect to provide your email, we may use that information to send you special offers. You may opt out of receiving emails by following the instructions contained in each promotional email we send you. In addition, if at any time you do not wish to receive future marketing communications, you may contact us. If you unsubscribe from our marketing lists, you will no longer receive marketing communications but we will continue to contact you regarding management of your account, other administrative matters, and to respond to your requests. We may also use Personal Data for targeted online advertising campaigns.

3. SHARING AND DISCLOSURE OF PERSONAL DATA

In certain circumstances we may share your Personal Data with third parties without further notice to you, unless required by the law, as set forth below:

·        Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may share Personal Data with vendors and service providers, including providers of hosting services, cloud services and other information technology services providers, email communication software and email newsletter services, advertising and marketing services, payment processors, customer support services, and analytics services (for more details on the third parties that place cookies through the Site, please see the “Cookies” section above)]. Pursuant to our instructions, these parties will access, process or store Personal Data in the course of performing their duties to us. We take commercially reasonable steps to ensure our service providers adhere to the Security standards we apply to your Personal Data.

·        Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider, your Personal Data and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction along with other assets.

·        Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services, or the public, or (v) protect against legal liability.

·        Affiliates: We may share Personal Data with our affiliates, meaning an entity that controls, is controlled by, or is under common control with Raha. Our affiliates may use the Personal Data we share in a manner consistent with this Privacy Policy.

·        Health Apps: Where you choose to do so, we may share your health information with Health Apps, such as Google Fit and Apple Health.

4. DATA RETENTION

We keep Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a business need to do so, or as required by law (e.g. for tax, legal, accounting or other purposes), whichever is longer.

5. UPDATE YOUR INFORMATION

Please log in to your account or contact us if you need to change or correct your Personal Data.

6. CHILDREN

Our Service is not directed to children who are under the age of 13. Raha does not knowingly collect Personal Data from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Data to Raha through the Service please contact us and we will endeavor to delete that information from our databases.

7. LINKS TO OTHER WEBSITES

The Service may contain links to other websites not operated or controlled by Raha, including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.

8. SECURITY

You use the Service at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Data both online and offline from loss, misuse, and unauthorized access, disclosure, alteration or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or e-mail. Please keep this in mind when disclosing any Personal Data to Raha via the Internet. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third party websites.

9. YOUR CHOICES

In certain circumstances providing Personal Data is optional. However, if you choose not to provide Personal Data that is needed to use some features of our Services, you may be unable to use those features. You can also contact us to ask us to update or correct your Personal Data.

10. INTERNATIONAL USERS

By using our Service, you understand and acknowledge that your Personal Data will be transferred from your location to the facilities and servers of Raha in the United States.

11. CHANGES TO THE PRIVACY POLICY

The Service, and our business may change from time to time. As a result we may change this Privacy Policy at any time. When we do we will post an updated version on this page, unless another type of notice is required by the applicable law. By continuing to use our Service or providing us with Personal Data after we have posted an updated Privacy Policy, or notified you by other means if applicable, you consent to the revised Privacy Policy and practices described in it.

12. CONTACT US

If you have any questions about our Privacy Policy or information practices, please feel free to contact us at admin@Rahatik.com 

13. ACCESS TO INFORMATION 

You generally have a right to have access to your personal information and to seek its correction, if it is inaccurate, out of date, incomplete, irrelevant or misleading, subject to some exceptions permitted by law. If you wish to have access to your personal information or ask that it be corrected or deleted, please contact us. We will respond to access and correction requests within a reasonable period. We may deny your request in some circumstances, but only if we are legally entitled to do so. We will give you a written explanation for any denial of an access or correction request.